Comprehensive & Compassionate Healthcare for All

Aquarium at Gila Valley Clinic

Gila Valley Clinic Patient Resources

When you go to the doctor, you want to know that they are going to take the time to listen to you. You want someone who will care for you as a whole person, regardless of your age or sex. That’s why Gila Valley Clinic specializes in caring for children, adults, and families as a whole with experts in pediatric, OBGYN, geriatric, and internal medicine. We’ve been serving our community for over 40 years and have earned a reputation for providing compassionate care and exceptional service. We are honored to be trusted by the people of Safford, AZ for their healthcare needs both at our office and in the hospital. Read more about our policies and other resources!

Our site does not discriminate in the provision of services based on an individual’s:

  • Inability to pay;
  • Medicare, Medicaid, or Children Health Insurance Program coverage; or
  • Race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.

Policies & Resources

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We know your time is valuable, so please call as far in advance as possible to schedule an appointment. This will give us the opportunity to find an appointment time that works for you.

A medical emergency or delivery may cause our providers to run behind schedule. We understand that your time is important and appreciate your understanding if your appointment is unavoidably delayed. Our staff will do their best to keep you informed of schedule changes. If you are unable to wait, please ask the staff to reschedule your appointment.

Cell Phone Policy
As a courtesy, we ask that all cell phone use be discontinued while our staff are present in the room during your visit.
Rural Health Clinic

A rural health clinic (RHC), or rural health center, is a clinic that provides rural health services, such as primary care and routine laboratory services, to rural and often underserved communities. To qualify as a federally certified RHC, the clinic must be in a “non-urbanized” area categorized as a federally designated health professional shortage area. Our clinic is certified by the Centers for Medicare and Medicaid Services.

Resident Physicians and Medical Students
At Gila Valley Clinic, we believe that training future physicians and demonstrating the many benefits of practicing rural full-spectrum family medicine is important. Patients often encounter students during their visits, giving them a rare experience.

Our practice model provides a great opportunity for these future physicians to get hands-on experience in rural medicine. Our Family Medicine physicians train Resident Physicians through a collaboration with the University of Arizona Graduate Medical Education Consortium and are also Assistant Professors at the University of Arizona, College of Medicine, where they help train Medical Students. Whenever our schedule allows, we also welcome Nurse Practitioner and Physician Assistant students to complete family practice or pediatric rotations.

As a patient at Gila Valley Clinic, we want to make sure you understand your financial responsibilities before you receive care.

When you use your insurance to pay for medical services, it’s important to understand how the process works and what your responsibilities are.

We will bill your insurance carrier and do everything we can to successfully get your insurance to pay for the medical care you received. It is CRITICAL that we have the correct insurance information in order to bill your claim correctly and timely.

If you do not provide us with the correct insurance information and your claim is denied for untimely filing, you will be responsible for the balance. We will not become involved in disputes between you and your insurance company regarding deductibles, co-payments, covered charges, secondary insurance, “usual and customary” charges, delays in payment, etc., other than to supply factual information as necessary.

We collect payments for co-pays, deductibles, and non-covered procedures at the time of service.

If you’re unable to pay, let us know in advance so we can help you figure out a payment plan that works for you.

We will collect full payment if we can’t verify your insurance benefits or if you have no coverage at all. For individuals with no insurance and limited income, we offer a sliding scale fee schedule. We accept VISA, MasterCard, and debit cards.

We want to make sure our patients can count on us, and we want to make sure that you get the care you need when you need it. That’s why we’re asking for your help—we need to know if there’s anything that might interfere with your ability to keep an appointment so that we can work together to make sure it doesn’t happen.

For example, if you have a change in plans or schedule, please call us as soon as possible so we can make other arrangements. We prefer 24 hours notice, but will accept a cancellation up to two hours before your scheduled appointment time.

If you don’t show up for your appointment without canceling first, it will be recorded in your chart as a “no-show.” Three no-shows will result in our office asking you to find a new provider.


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How do I get medication refills?
Please contact your local or mail-in pharmacy for prescription refills and, whenever possible, put yourself on their automatic refill program so they can contact us without your asking them to. The pharmacy then contacts us securely through our e-prescribing system. This also helps to avoid errors and ensures correct medication identification. Please allow 2-4 days for routine refills. Prescriptions for narcotics and controlled substances often create special circumstances and may require you to contact us via our Patient Portal or by phone. Please note that we do not prescribe or refill opioid or controlled substances on nights or weekends, so plan accordingly.
What do I do for refills if I use a mail order pharmacy?
Please put yourself on an automatic refill with your mail order pharmacy so that they can contact us for any needed refills. The pharmacy then contacts us securely through our e-prescribing system. This also helps to avoid any errors and ensures correct medication identification. We can also give you written prescriptions during visits. We do not, as a rule, fax or call in medications since this increases the likelihood of medication errors.
How do I get my lab and procedure results?

It is our intention to keep all patients informed regarding test results. Typically, we will contact you as soon as the results are reviewed by our clinician. If you have not heard about test results within 7 days, please contact us. The Patient Portal section of this website is a great way to review your labs and receive messages from our office. If you do not have a Healow account, we encourage you to set one up so that you may view results at your leisure. Often your clinician will send a personal message explaining the results you see.

How do I talk to my doctor or nurse practitioner?

We believe medical advice is best given face to face and encourage you to discuss your needs during scheduled appointments. For questions that may not warrant an appointment, you can use the secure personal patient portal section of this website to contact us. Your message will be reviewed by a nurse on the next business day and submitted to the appropriate clinician. Phone calls to the office during business hours are also reviewed by a nurse who can discuss your concerns with the clinician as necessary. If you feel you have a medical emergency, please call 911 or proceed directly to the emergency room.

Will my doctor take care of me in the hospital?
All of our physicians admit to Mount Graham Regional Medical Center and provide 24-hour inpatient services, including ICU, labor and delivery, and newborn nursery. Our physicians take turns on call and work a week at a time in the hospital. We also have excellent relationships with specialists throughout the region should you require a referral to a larger hospital.
What do I do with paperwork that I need help filling out?
Please bring any special forms or paperwork with you to your office visit. Read the forms carefully and complete your portions prior to your visit. Please also note that we will also fill out forms between visits for fees starting at $25.
What do I do for emergencies?
If you feel you have a medical emergency, proceed to your local emergency room or call 911 for assistance immediately. Do not delay emergency care in order to contact our office. One of our providers is available on call 24 hours a day, 7 days a week.
What if I need chronic refills on controlled substances?
We are mandated by the State of Arizona and the Federal Drug Enforcement Agency to maintain a high level of regulation of these substances in order to assure proper treatment and avoid over-treatment. Prescriptions for narcotics and controlled substances require you to contact us via our Patient Portal or by phone, please allow 2-4 days for refills.
How do I get lab work done?
We offer laboratory specimen collection through a LabCorp draw station in our office. Lab orders from our office are processed electronically so no need to keep track of paper orders.
How do I get a referral to a specialist?
We encourage you to visit our office for evaluation and appropriate referrals for specialist care. We have a trained referral specialist in the office who can work with your insurance plans and specialist offices to facilitate appointments and avoid delays.

For more information about our inclusive healthcare services please contact us at 928-428-1377 today!

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Monday - Friday 8 A.M. to 6 P.M.
Saturday 9 A.M. to 12 P.M. (acute care only)
Closed Sundays